Transparent Pricing
Clear, predictable pricing with no hidden fees. Choose the engagement model that fits your needs—from one-off consultations to comprehensive managed services.
Essentials
- 1-2 SQL Server instances
- Business hours support (Mon-Fri)
- Monthly health check report
- Backup monitoring
- Security patch recommendations
- 4-hour response SLA
- Email support
Professional
- 3-5 SQL Server instances
- Extended hours support
- Weekly health monitoring
- Performance baseline tracking
- Proactive recommendations
- 2-hour response SLA
- Phone & email support
- Quarterly review meetings
Business
- 6-10 SQL Server instances
- 24/7 critical issue support
- Daily monitoring & alerts
- Dedicated account manager
- Performance optimisation included
- 1-hour response SLA
- Priority phone support
- Monthly strategy sessions
Enterprise
- 10+ SQL Server instances
- 24/7 full support coverage
- Real-time monitoring
- Named senior consultant
- Unlimited performance tuning
- 30-minute response SLA
- Direct consultant access
- Weekly alignment calls
- On-site visits included
Project & Consulting Rates
For one-off projects, health assessments, and ad-hoc consulting, we offer flexible engagement options.
Hourly Consulting
Minimum 2 hours per engagement
Day Rate
8 hours of dedicated consulting
Urgent / After-Hours
Outside business hours support
Weekend / Public Holiday
Minimum 4 hours per engagement
Health Assessment
Comprehensive environment review
Common Questions
What's included in "instances"?
An instance refers to a SQL Server installation—whether standalone,
clustered, or an Always On Availability Group primary replica.
Secondary replicas and test/dev instances are counted separately.
Can I change tiers?
Absolutely. You can upgrade or downgrade with 30 days notice.
We'll pro-rate any changes to ensure fair billing.
What about emergency support?
All managed service tiers include emergency response.
Response times and hours vary by tier as listed above.
Do you offer discounts?
We offer 10% discount for annual prepayment and custom pricing
for non-profit organisations. Contact us to discuss.
Not sure which option fits?
Every environment is different. Let's discuss your situation and find the right approach for your needs and budget.
Schedule a Free Consultation