Privacy Policy
ABN: 12 676 770 200
Last Updated: 18 January 2026
1. Introduction
SQL Insight Solutions Pty Ltd ("SQL Insight Solutions", "we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to all personal information we collect in connection with our SQL Server database management and consulting services.
2. Information We Collect
2.1 Personal Information
We may collect the following categories of personal information:
Contact Information:
- Name
- Email address
- Phone number
- Business address
Professional Information:
- Company name
- Job title
- Professional role
Technical Information:
- Database environment details (for service delivery)
- System access credentials (stored securely and used only for authorised purposes)
Financial Information:
- Billing details (processed through PayPal)
- Transaction history
Communications:
- Records of correspondence with us
- Support tickets and service requests
2.2 How We Collect Information
We collect personal information:
- Directly from you when you contact us, request services, or submit enquiries
- Through our website (contact forms, service requests)
- During the course of providing services
- From third parties with your consent (e.g., referrals)
3. How We Use Your Information
We use personal information for the following purposes:
Service Delivery:
- Providing SQL Server database services
- Communicating about your services and projects
- Technical support and issue resolution
Business Operations:
- Processing payments and invoicing
- Account management
- Service improvement and development
Communications:
- Responding to enquiries
- Providing service updates and recommendations
- Marketing communications (with your consent)
Legal and Compliance:
- Meeting legal obligations
- Protecting our rights and interests
AI-Assisted Services:
Where we use artificial intelligence to assist with service delivery (such as database analysis or performance recommendations), we:
- Process only the technical data necessary for the specific purpose
- Ensure human oversight of all AI-generated recommendations
- Do not use your personal information to train third-party AI models without explicit consent
Our use of AI is detailed in our separate AI Policy.
4. Disclosure of Personal Information
We may disclose personal information to:
Service Providers:
- Amazon Web Services (AWS) — Cloud infrastructure hosting
- PayPal — Payment processing
- AI service providers (Azure OpenAI, Anthropic Claude) — Technical analysis under strict data processing agreements
Professional Advisors:
- Accountants, lawyers, and auditors as necessary
Legal Requirements:
- Where required by law, court order, or regulatory authority
We do not sell personal information to third parties.
Data Location:
Our primary infrastructure is hosted with AWS in Australia. Some AI processing may occur on servers located outside Australia, subject to appropriate safeguards and contractual protections consistent with the Privacy Act.
5. Data Security
We implement appropriate technical and organisational measures to protect personal information. Our security practices are informed by industry frameworks including the Australian Cyber Security Centre's Essential Eight and ISO 27001 principles. These measures include:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments
- Staff training on data protection
- Secure credential management
- Incident response procedures
Our cloud infrastructure providers (AWS, Microsoft Azure) maintain independent security certifications including SOC 2 and ISO 27001.
While we take reasonable steps to protect your information, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to:
- Provide services and maintain our business relationship
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Retention Period:
We retain your personal information until you request deletion, subject to any legal requirements that may require longer retention (such as financial records, which we retain for seven years as required by Australian tax law).
Upon termination of services, we will securely delete or de-identify your personal information within a reasonable timeframe, unless retention is required by law.
7. Your Rights
Under the Privacy Act, you have the right to:
Access: Request access to personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information where we no longer need it for the purposes it was collected (subject to legal retention requirements).
Complaint: Lodge a complaint if you believe we have breached the APPs.
To exercise these rights, contact us using the details below. We will respond within 30 days.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Marketing Communications
We may send marketing communications with your consent. You can opt out at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through our website or directly to you. The "Last Updated" date indicates when the Policy was most recently revised.
13. Complaints
If you believe we have breached the APPs, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
14. Contact Us
For privacy enquiries, access requests, or complaints:
Privacy Officer
SQL Insight Solutions Pty Ltd
Sydney, NSW 2000