What is included in SQL Server managed services?

Our managed services include 24/7 monitoring and alerting, backup management and verification, security patching, performance tuning, incident response, and monthly reporting.

How are managed service instances counted?

An instance refers to a SQL Server installation—whether standalone, clustered, or an Always On AG primary replica. Secondary replicas and test/dev instances are counted separately.

Can I change managed service tiers?

Yes, you can upgrade or downgrade with 30 days notice. We pro-rate any changes to ensure fair billing with no penalties.

Do you provide emergency support?

All managed service tiers include emergency response. Response times and coverage hours vary by tier, with Business and Enterprise tiers offering 24/7 emergency support.

Proactive Database Management

SQL Server Managed Services Your DBA Team, On Demand

Last updated: January 18, 2026

Get enterprise-grade database administration without the enterprise headcount. Our managed services combine 24/7 monitoring, proactive maintenance, and expert support—so you can focus on your business, not your databases.

Explore Our Plans See How It Works

The Challenge of Database Management

Managing SQL Server databases effectively requires expertise, tools, and time that most organisations struggle to maintain.

DBA Shortage

Skilled SQL Server DBAs are expensive and hard to find. When they leave, critical knowledge walks out the door.

After-Hours Coverage

Databases don't respect business hours. Without 24/7 coverage, problems discovered Monday morning started Friday night.

Reactive Firefighting

Without proactive monitoring, your team spends more time fixing emergencies than preventing them.

Keeping Current

Security patches, cumulative updates, and best practices evolve constantly. Staying current is a full-time job.

Scaling Challenges

As your business grows, database demands increase. Without expert guidance, performance degrades and costs spiral.

Compliance Pressure

Regulatory requirements demand documentation, auditing, and security controls that require dedicated expertise.

Our Approach

A systematic methodology that delivers consistent, measurable results.

24/7 Monitoring & Alerting

Continuous monitoring of your SQL Server environment with intelligent alerting that catches issues before they impact users.

Real-time performance monitoring
Automated anomaly detection
Custom alert thresholds
Escalation procedures

Proactive Maintenance

Scheduled maintenance tasks executed reliably, including index maintenance, statistics updates, and integrity checks.

Index optimisation
Statistics management
DBCC integrity checks
Backup verification

Expert Support

Direct access to senior SQL Server DBAs who know your environment and can resolve issues quickly.

Dedicated support team
Incident response
Performance troubleshooting
Advisory services

How It Works

A clear, proven process from initial assessment to ongoing support.

Discovery & Onboarding

We document your environment, understand your business requirements, and establish baselines and procedures.

1-2 weeks

Monitoring Deployment

We deploy our monitoring agents and configure alerts tailored to your environment and SLAs.

1 week

Transition & Stabilisation

We take over day-to-day management while keeping your team informed and involved as needed.

2-4 weeks

Ongoing Operations

Continuous monitoring, maintenance, and support with regular reporting and review sessions.

Ongoing

Results You Can Measure

Real improvements from real client engagements.

99.9%

Uptime SLA

Guaranteed availability

< 15 min

Response Time

For critical issues

40%

Cost Savings

vs. full-time DBA hire

24/7/365

Coverage

Including holidays

Frequently Asked Questions

What's included in managed services?

Our managed services include 24/7 monitoring, proactive maintenance (backups, index maintenance, integrity checks), security patching, performance optimisation, and expert support. Specific inclusions vary by service tier.

Do you need access to our servers?

Yes, we require secure access to manage your databases effectively. We support VPN, Azure Bastion, and other secure connectivity options. All access is logged and auditable.

What happens if there's an after-hours emergency?

Our team monitors 24/7/365. Critical alerts trigger immediate response per your escalation procedures. We'll work the issue and keep your on-call contact informed throughout.

Can we keep some tasks in-house?

Absolutely. We offer flexible engagement models. Some clients want full management, others want monitoring and maintenance while handling development work internally. We adapt to your needs.

How do you handle change management?

All changes follow your change management process. We document proposed changes, obtain approval through your channels, execute during agreed windows, and verify success. No surprises.

What reporting do you provide?

Monthly reports covering availability, performance trends, completed maintenance, incidents, and recommendations. We also provide quarterly business reviews to discuss strategic improvements.

Ready to Get Started?

Schedule a free consultation to discuss your database challenges. We'll review your environment and provide actionable recommendations.

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